Sales seeks to streamline the booking process by understanding all the different ways that guest's book and pay for accommodation. Whilst this seems very straightforward, and often is for direct bookings, in today’s highly online environment there are many complexities to be considered. Getting this right is critical to the success of a motel.

Guest Experience optimises all touchpoints that the property has with a guest from the moment they book. In some circumstances this may only exist very briefly to allow a late-night traveller easy access to a room through a 24 hour check-in kiosk; whereas, in other circumstances it may be key to the management of an enduring company or guest relationship.

Post Sales is conducted to build and retain customer loyalty, solicit feedback, and learn from what went well and what could be improved.

Process – The accommodation industry is highly process driven. Our standards, procedures and processes have been developed using LEAN principles to ensure efficiency. However, as a ‘learning organisation’ we are always refining and improving what we do to remain competitive and deliver value to our guests, staff, partners and shareholders.

Technology – At Redhill Hospitality the use of technology has been a distinctive advantage to our success. We have integrated many solutions into our corporate technology stack that ensure our properties are easily discovered by potential guests, simple to book and pay for, efficient and streamlined during arrival, occupancy and departure and valuable in guest retention. We also invest heavily in site specific technology solutions such as integrated 24-hour check in kiosks, SMART TVs, High Speed WiFI, CCTV systems, VoIP solutions including IP Audio/Video capabilities for properties that have Conference Centres. Our investments into technology also reduce demands on managers so they can focus on what matters to guests.